FAQ'S

some frequently asked questions - Answered

The TTA is the only travel network in the UK to guarantee 100% financial protection to the customer. If your booking is affected by a travel agency going into liquidation, your money will sit in that company’s TTA trust account and will be used to pay for your holiday. If you do not book your holiday through a TTA member, your money – and holiday – could be at risk

The Travel Trust Association is a travel trade association. Members consist of travel agents, tour operators and travel organisers. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years.

If the arrangements are not automatically protected, an ABTA should offer suitable insurance to cover you. If you book with a TTA member your money is 100% financially protected, automatically.

When booking your holiday through a TTA member like Travel 1st, your payments will be made into a specially designated trust account and can only be used to pay for the elements of your holiday that you have booked. This covers holiday packages (cruise, flights and hotels plus any attraction tickets and transfers) as well as flight-only and hotel-only trips. Additionally, the TTA also takes out insurance cover on all monies held in trust up to a maximum £11,000 per person which ensures your money is protected twice over.

Your money sits in a trust account, under lock and key. Every penny is protected and should the worst happen and your holiday is cancelled for matters out of your control such as COVID, your money is safe.

Travel 1st is a TTA member therefore all the TTA protections apply. Your money and holiday are 100% safe

In addition to all of the above, Travel 1st offer –

– ATOL protection on all air package holidays
– A personal travel manager available outside of normal
working hours to assist in your travel plans
– Increased flexibility and booking terms
– Competitive prices through our worldwide travel partners
– Five-star customer service from our expert team

If your question has not been answered above – please get in touch. Email us at enquiries@travel-1st.co.uk or call us on 0808 275 1900